Warranty and complaints
We care about our products and therefore make every effort to deliver them to our customers in good condition. However, it occasionally happens that an order breaks during transport or that something else occurs, allowing you to claim warranty. According to the law, you are obliged to report any defects to us within 2 months of discovery. If the defect is covered by the warranty, we will ensure free repair or replacement.
It can always happen that things don't go entirely as planned. We recommend that you first make your complaints known to us by emailing [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through the Webshop Keurmerk via https://www.keurmerk.info/nl/consumenten/melden/geschil. Since February 15, 2016, consumers in the EU also have the option to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to deposit your complaint via the platform of the European Union.