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Frequently asked questions

1. Frequently Asked Questions

1.1 How are my orders shipped?

All orders will be sent to you 100% anonymously! This means that you won't see that the package comes from on the outside of the envelope or package. This is very reassuring and a great piece of mind!

1.2 How can I pay?

At there are various payment methods such as iDeal, Mastercard, Paypal and more. Read more about this on the page where payment methods are described.

1.3 What happens to my order if I am not at home?

All orders will be sent anonymously via PostNL. Everything that can be shipped with an envelope will be put in a mailbox or letter box. Products that do not fit in a mailbox are sent in a package. If you are not at home when the mailman delivers the package then by means of a note in the mailbox you will be notified that your package can be picked up at the post office.

1.4 My order has not arrived yet?

All orders placed on business days before 16:00  which are also paid for at that time are shipped the same day. Still haven't received your order after five business days? Then it's possible that something went wrong with the shipment. Please contact us as soon as possible so we can do everything we can to still deliver your order. Please note that if you pay by bank transfer it will take several days before the order is received by us. Once your payment has been received by us we will process and ship your order.  

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    Libid group B.V 9,0 / 10 - 123 Reviews @ Kiyoh